Career Opportunity: Trout Lake Farm

Customer Service/ Contract Specialist

About Trout Lake Farm:

Our farm grows, harvests, and mills organic herbs which are distributed world‐wide and used in a variety of products such as teas, tinctures, and nutritional supplements to name a few. The employees here work closely and cohesively in a relatively laid‐back atmosphere. Casual attire is allowed, however, there are times when business casual is necessary. Trout Lake Farm offers employees a competitive benefit package including: comprehensive health coverage, generous retirement and 401K package, annual performance incentives, vacation, sick, and holidays.

Trout Lake Farm is looking for someone to join our Sales team who is committed to fulfilling Our Mission of providing high‐quality, cost‐competitive Certified Organic botanicals through ecologically and socially responsible farming practices.

About the Position:

We are currently recruiting for an experienced Customer Service/Contract Specialist to join our Sales team. If you are a dynamic, self-driven, enthusiastic team player with sales and/or customer service experience in the Natural Foods Industry, we want to talk to you! This position is located in the heart of the Columbia Basin in Ephrata, Washington. Some travel will be required to our Trout Lake, WA farm location as well as travel for industry events and customer visits. Trout Lake Farm is committed to flexible work schedules; however, telecommuting is not an option for this position.

Position Responsibilities:

Provides new and existing customers with the best possible service in relation to product/service inquiries, sales promotions, customer orders, billing inquiries, suggestions, complaints, and related matters. Includes:

– Meet or exceed forecasted sales revenue goals

– Ensures good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with consumer laws; in conjunction with QA and leadership team

– Develops organization-wide initiatives to proactively inform and educate customers

– Develops improvement plans in response to customer feedback

– Provides timely responses to customer inquiries by telephone or email, consistent with service and quality standards

– Provides management information and forecasts by analyzing sales information

– Develops, monitors and analyzes key performance indicators

– Analyzes and measures the effectiveness of existing department processes and develops sustainable, repeatable and quantifiable process improvements

– Collects and Analyzes activity data and initiates, develops and recommends improvements to systems, processes and procedures to increase productivity and reduce cost

– Maintain collaborative relationships with other TLF departments to ensure that customer expectations for quality, cost and delivery are met or exceeded

– Manage age of inventory, work interdepartmentally and in conjunction with leadership to reduce loss of inventory due to age/expiration


  • Bachelor’s Degree or equivalent experience
  • Previous product sales experience, preferably in the Natural Products, Organic/Herbal industry
  • Polished verbal and written communication skills
  • Strong Leadership and Business Acumen
  • Strong Negotiation and Collaboration Skills
  • Ability to solve complex problems with attention to detail
  • Project Management experience with demonstrated ability to work cooperatively and create strategic working relationships both internal and external
  • Organized and able to effectively prioritize conflicting task/projects
  • Solid technical abilities with proficiency in Microsoft Office and CRM experience preferre

Compensation/benefits package:

• Base Salary DOE $60,000

• Profit share/Incentive Program- not commission based

• Competitive Health Package (medical/dental/vision/Rx/life/ADD/Short Term Disability)

• Generous time-off package (vacation/sick/11 paid holidays)

• 401(k) with employer match and Retirement Contributions

• Fun, casual, family-friendly workplace

• Beautiful rural setting with great recreation opportunities right out the door

Trout Lake Farm is an Equal Opportunity Employer. For more information about the company please see our website: www.troutlakefarm.com. Applicants may apply by submitting a resume and cover letter to Rachelle Stutsman, HR Manager, for Trout Lake Farm via email: Rachelle.stutsman@troutlakefarm.com.